Frequently Asked Questions

Payment & Billing

What is your policy on revisions or changes during a project?: We accommodate revisions within the scope of the project. Changes that significantly deviate from the initial agreement may be subject to additional fees.
What payment methods do you accept?: We accept a variety of payment methods including credit cards, E-Transfers, and bank transfers.

Technical Support

How can I contact technical support?: Our technical support team is available via email, phone, and live chat. Visit our Contact Us page for more details.
Do you offer any post-launch support?: Yes, post-launch support is included in our software development packages, ensuring a smooth transition and addressing any immediate concerns after launch.
How do I report an issue with a product I received?: You can report any issues directly through our contact form. Please include as much detail as possible so we can address your concerns promptly.
What support do you offer for your templates?: We provide detailed documentation for our templates. For additional support on Toolkit Templates, please consider our support packages available for an extra fee.
Do you provide maintenance and updates for the software you develop?: Yes, we offer ongoing maintenance and update services to ensure your software remains current and functional.

General FAQs

How can I get a quote for my project?

Please fill out the contact form on our website with details about your project, and we'll get back to you with a customized quote.

What is your project turnaround time?

Project timelines vary based on complexity and requirements. After our initial review, we will provide you with a project timeline estimate.

Which programming languages and technologies do you specialize in?

We specialize in a range of technologies including HTML, CSS, JavaScript, React, Node.js, Python, and AI integration tools.

Are your templates customizable to fit my brand?

Absolutely, our templates are fully customizable to align with your brand identity and specific needs.

What is your process for gathering design requirements?

We start by understanding your business goals, target audience, and functional requirements, followed by iterative design and user feedback sessions.

How do you ensure your designs are user-friendly and accessible?

We follow best practices for user experience and accessibility, including adherence to WCAG guidelines, to create designs that are intuitive and inclusive.

What security standards do your code reviews adhere to?

Our code reviews are aligned with the latest industry security standards, including OWASP top 10, to ensure your software is robust against common vulnerabilities.

Can you perform security audits on existing codebases?

Yes, we can audit existing codebases for security vulnerabilities and provide detailed reports with remediation steps.

Privacy Policy

How do you protect my personal information?

We use industry-standard security measures to protect your information. Read our Privacy Policy for more details.

How do you handle data privacy in AI integrations?

While we typically do not collect data, any AI integrations we implement are designed with privacy in mind, using best practices to safeguard any data processed.